F.A.Q

Does the price include the sneaker? Or do I have to buy the sneaker, and you just customize?

The price includes the shoe. All you do is purchase on The SophDawg Shop, and we take care of the customization, and shipping to your address.

Will my sneakers look exactly like the product image shown?

It depends. When filling out the Design Form upon adding the product to your Cart, there is a question that asks just that. By answering Yes, the sneakers will be almost identical. By answering No, your shoes will have a creative twist to it.

Can I return my sneakers if I do not like them?

Unfortunately not. Since each pair of custom sneakers is made to order, we do not accept returns, unless otherwise specified by the artist.

Can I see my sneaker designs before final receipt?

Unfortunately not. We do not provide creative proofing beforehand, unless specifically requested which may result in an additional fee for design and formatting labor and time.

If I cannot find my size, what should I do?

If your size is not provided, choose the “ —” in the sizing drop down, and write your correct size in the text box beneath, all within the Design Request Form upon adding to your cart.

Will the sneaker designs rub off? Can I wear my sneakers in the rain?

The ink used is permanent, with an additional spray adhesive to keep from smudging as best as possible. We do not advise to wear these works of art in harsh weather conditions, but if you happen to get stuck in the rain. your designs will be just fine.

Do you customize things other than sneakers?

Yes! We customize anything you want. To order a customizable product that is not sneakers, scroll all the way down on the shop, and click MAKE YOUR OWN, which gives you an item selection and sizing selection to choose from. One of our artists will reach out if they have any questions.

Do you ship to Europe?

We can ship to Europe, but this will most likely be an additional handling and shipping fee added to your cart upon check out.

Can you customize mesh or canvas? Or just leather?

Our color inks work best on leather or pleather. We do not customize mesh, however Canvas we have customized, but it will come out slightly smudged with Canvas being prone to ink running.

If I want to collaborate with you as a brand, who should I contact?

Oh, lovely! We are always looking for new and exciting brand partnerships. Please use the Contact page to get in touch.